Privacy Policy

Last Updated: 29 September, 2025
Effective from: 1 October, 2021
Version: 2.0

General

As a data controller, Casino BetNjet has a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect when you use our services, how we use it, and for what purposes. It also provides important information about how your data is protected and outlines your legal rights regarding its use.

BetNjet may periodically make modifications to this Policy. Whilst we will do our best to notify you of such changes through email or prominent website announcements, we recommend that you revisit this Privacy Policy regularly to stay informed of any updates. Continued use of BetNjet services following any modifications constitutes acceptance of the revised Privacy Policy.

Information We Collect

The Personal Information which BetNjet may request to use and process shall include, without limitation:

Registration and Account Information: Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the BetNjet website or email. This includes your first and last name, date of birth, email address, phone number, residential address, and chosen username.

Communication Records: Correspondence made with us via the BetNjet website, email, web chat, telephone, or through other means of communication. This includes customer support enquiries, complaints, feedback, and any other interactions with our team.

Transaction History: All Player Account transaction history, whether this takes place via the BetNjet website or via other means of communication. This includes deposits, withdrawals, wagers placed, winnings, bonuses claimed, and any other financial activities associated with your account.

Technical Data: Website logins and their details, including traffic data, IP location data, browser type and version, device information, operating system, weblogs, activity logs, gameplay data, and other traffic information recorded in our system. This data helps us understand how you interact with our platform and identify any technical issues.

Verification Documents: Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals, and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, driving licence copies, utility bills, payment slips, bank statements, proof of address documents, and source of funds documentation.

Research and Feedback: Survey participations or any other customer assessments that we may carry out from time to time to improve our services and understand player preferences.

How We Use Your Information

BetNjet processes the Personal Information we collect from you in order to deliver our services effectively and securely. In particular, we will use your data for the following purposes:

Service Provision: To provide the gaming services you request, along with related features available through the BetNjet website. This includes creating and maintaining your Player Account, enabling you to place bets, participate in games, claim bonuses, and access all features of our platform.

Transaction Processing: To manage your bets and transactions, including processing payments made via credit card, debit card, e-wallets, cryptocurrency, bank transfers, or other online payment systems. This ensures that your deposits are credited promptly and your withdrawals are processed securely.

Customer Support: To offer customer support services, such as helping you create and manage your account, resolving technical issues, answering questions about our services, handling complaints, and providing assistance with any aspect of your BetNjet experience.

Identity Verification: To verify your identity and carry out required checks, ensuring compliance with regulatory standards. This includes Know Your Customer (KYC) procedures, age verification, and confirming that you are not accessing our services from a restricted jurisdiction.

Marketing Communications: To keep you informed about promotional offers, bonuses, tournaments, new games, and other exciting developments at BetNjet. With your explicit consent, we may also share information about offers from our selected partners, affiliates, or associates that we believe may interest you.

Legal Compliance: To fulfil our legal obligations, particularly those related to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. BetNjet is committed to preventing financial crime and cooperates fully with relevant authorities.

Fraud Prevention: To detect and prevent fraud, abuse of terms and conditions, money laundering, and other illegal or irregular gaming behaviour through monitoring and transaction analysis. This protects both BetNjet and our legitimate players from fraudulent activity.

Research and Development: To analyse customer trends and preferences via market research and surveys (participation is always optional). This helps us understand what our players value and how we can improve our services.

Service Improvement: To conduct research and statistical analysis using aggregated and anonymised data to improve our services, develop new features, optimise user experience, and ensure our platform meets the evolving needs of our players.

Marketing Communication

Unless you have elected not to receive promotional materials, BetNjet may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. This may include information about new games, exclusive bonuses, tournaments, loyalty programme benefits, and products and services from our business partners, such as casino game providers.

These communications are designed to enhance your gaming experience by keeping you informed of opportunities that may interest you. We respect your preferences and make it easy to control what you receive.

Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings under the “Communication Preferences” section or by contacting our customer support at [email protected]. Your opt-out request will be processed promptly, typically within 48 hours.

Additionally, note that by accepting any contest prize or winnings from BetNjet, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law. This allows us to celebrate winners and showcase the exciting opportunities available on our platform.

Obtaining Personal Information

BetNjet shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us. This automatic collection is limited to technical data such as IP addresses, browser information, and usage patterns.

We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies, payment processors, and identity verification services. In addition, we retain the right to engage the services of third-party providers to render technical support, so as to process your online transactions and source gaming content.

Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. Rest assured that BetNjet will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.

Data Recipients

BetNjet may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies, and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by BetNjet or by another entity in our group of companies, which may use a third party to fulfil such data processing needs.

Employees of BetNjet, more specifically, Money Laundering Officers, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance.

Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements to respect the confidential nature of the player’s information pursuant to applicable gaming, data protection, and privacy laws. BetNjet maintains strict internal policies regarding data access and regularly trains staff on data protection best practices.

Releasing Data to Third Parties

BetNjet does not sell or rent your personal data to third parties under any circumstances. Your privacy is paramount, and we will never commercialise your personal information.

We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of BetNjet, its customers, or any third party.

Personal data will only be disclosed to third parties in the following cases:

Legal Obligations: Where we are required to do so by law, court order, or other legal process.

Regulatory Compliance: To comply with our legal and regulatory duties and responsibilities to the UK Gambling Commission and other relevant licensing and regulatory authorities, as well as all duties and responsibilities owed under any other applicable legislation, and to any other applicable regulators in other jurisdictions.

Safety and Security: When BetNjet believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, prevent crime, or respond to a government request.

Service Providers: If our marketing service providers, payment processors, fraud prevention partners, or technical support providers require the data to carry out their tasks on behalf of BetNjet.

Business Transfers: To any other third party in the context of a business sale, merger, acquisition, or similar corporate transaction.

We use third parties to process limited personal data on our behalf. Such service providers support the BetNjet website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation, including ensuring appropriate safeguards are in place.

Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook, Twitter, and Instagram. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms, not by BetNjet’s Privacy Policy.

In addition to the above, we may also release personal data if we acquire any new businesses or undergo corporate restructuring. Should BetNjet undergo any changes to its structure, such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data, giving you the opportunity to close your account if you do not wish your data to be transferred.

Please note that our content may link to third party websites to provide relevant references, access to game providers, or payment processing services. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

As stated under our Terms and Conditions, both you and BetNjet can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.

We may also keep anonymised derivatives of your data to improve our content and marketing communications, where no automated decision making is involved. This anonymised data cannot be used to identify you personally and helps us understand broader trends and patterns.

You are to note that due to anti-money laundering regulations, BetNjet is obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from the last player transaction or account closure. This is a legal requirement that we cannot waive, even upon request.

After the required retention period has expired, BetNjet will securely delete or anonymise your personal data in accordance with our data retention schedule and applicable data protection laws.

Security of Your Data

BetNjet hereby acknowledges that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Consequently, we endeavour to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. We are committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.

BetNjet employs industry-standard security measures including:

Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption, the same technology used by banks and financial institutions.

Secure Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.

Access Controls: Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorised use of your account.

Employee Training: All BetNjet employees with access to personal data receive regular training on data protection and security best practices.

Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person. Never share your password with anyone, and always log out of your account when using a shared or public computer. If you suspect that your account has been compromised, contact BetNjet customer support immediately at [email protected].

Cookie Policy

When you visit the BetNjet website, our system automatically collects information about your visit, such as your browser type, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our website visitors. We do not use automatically collected information to identify you personally without receiving additional consent.

To collect the information in question, we use cookies and similar tracking tools. Cookies are small text files that are stored on your computer or equipment when you visit our web pages. Some of the cookies are essential for the BetNjet website to operate; others improve your website experience and help us deliver a better service.

Below are the types of cookies we use and their purposes:

Required Cookies: Enable the navigation and basic functionality of the websites, e.g., access to member areas of the BetNjet website, maintaining your login session, and remembering your language preference. These cookies are essential for the website to function and cannot be disabled.

Functional Cookies: Allow us to analyse your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience. These cookies remember your preferences and make your subsequent visits more convenient.

Advertising Cookies: Allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising campaigns. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers.

The latter external data processing is governed by the privacy notices and policies of these third-party providers, not by BetNjet’s Privacy Policy.

In addition to the above, BetNjet uses a number of third party service providers who also set cookies on this website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the website, measuring the effectiveness of the website, measuring the effectiveness of our marketing campaigns, and providing analytics about how players use our platform.

Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. Instructions for managing cookies can typically be found in your browser’s “Help” section or on the browser provider’s website. However, we recommend that you do not block or delete your cookies as this may restrict your use of the BetNjet website and prevent certain features from functioning properly.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal information BetNjet holds about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.

Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller.

Right to Object: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within one month, though this period may be extended by two further months where necessary, taking into account the complexity and number of requests.

If you are not satisfied with how BetNjet has handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.